Question 1

Who is Standard Acceptance Inc.?

Accepted Answer

Standard Acceptance Inc. is an accounts receivable investment and servicing company headquartered in Cheyenne, Wyoming. We purchase and manage portfolios of consumer credit accounts while maintaining the highest standards of compliance, professionalism, and data security. We work with a national network of licensed collection agencies and creditors’ rights law firms to help consumers resolve their outstanding balances.

Question 2

Who does Standard Acceptance work with?

Accepted Answer

Standard Acceptance acquires portfolios of accounts from local and national creditors across a variety of industries. These may include credit cards, consumer loans, retail accounts, and other types of unsecured debt. We partner with professional collection agencies and law firms to service and resolve these accounts on our behalf.

Question 3

Why am I no longer working with my original creditor?

Accepted Answer

When an account becomes seriously delinquent, the original creditor may sell the account to a firm like Standard Acceptance. This helps the creditor recover part of its loss while giving us the opportunity to work directly with consumers to find fair and affordable repayment solutions.
 If you’ve been contacted by a collection agency or law firm and want to confirm they represent Standard Acceptance, please call us at 1-877-779-4828.

Question 4

Is Standard Acceptance a legitimate company?

Accepted Answer

Yes. Standard Acceptance Inc. is a legitimate, fully registered business operating in compliance with all applicable federal and state laws governing debt purchasing and servicing. We adhere to strict data-security and consumer-protection standards throughout our operations.

Question 5

Why did Standard Acceptance contact me?

Accepted Answer

If you received a call or letter from Standard Acceptance or one of our partners, your account was likely purchased by us from the original creditor. Our goal is to help consumers resolve their balances respectfully and efficiently while maintaining full compliance with all consumer-protection laws.

Question 6

Does Standard Acceptance file lawsuits?

Accepted Answer

Standard Acceptance seeks to resolve accounts amicably whenever possible. We do not pursue litigation against consumers who are actively working with us on an agreed-upon payment plan. Our goal is always to find fair, respectful, and cooperative resolutions.

Question 7

Does Standard Acceptance report to credit bureaus?

Accepted Answer

Yes. Standard Acceptance may report the status of accounts we own to the major credit bureaus. To learn more about our reporting practices, please visit our Credit Reporting page.

Question 8

Why is Standard Acceptance listed on my credit report?

Accepted Answer

If your account has been purchased by Standard Acceptance, our company name may appear on your credit report. We report account status information in compliance with federal guidelines. If you have questions about a tradeline or wish to discuss resolving your account, please contact us at 1-877-779-4828 or visit our Credit Reporting page for details.

Question 9

Why is the “Open Date” on my credit report different?

Accepted Answer

Credit bureaus require us to list the date we acquired the account as the “Open Date.” This reflects when Standard Acceptance became the new creditor, not when the original account was first opened. This date does not affect how long the account may appear on your credit report.

Question 10

Does Standard Acceptance offer payment plans?

Accepted Answer

Yes. We work with consumers to establish flexible payment arrangements designed to fit individual budgets. You can explore available options online or speak with a Customer Service Specialist by calling 1-877-779-4828.

Question 11

How can I make a payment?

Accepted Answer

We accept payments directly and through our servicing partners. Payments may be made online, by phone, or by mail using credit or debit cards, checks, money orders, or cashier’s checks.
 For full payment instructions, please visit our Payments page or call us at 1-877-779-4828.

Question 12

Does Standard Acceptance offer “pay for delete”?

Accepted Answer

Credit reporting is governed by the Fair Credit Reporting Act (FCRA). We encourage consumers to contact us directly at 1-877-779-4828 regarding questions about credit bureau reporting or tradeline removal requests. Our representatives can explain available options in detail.

Question 13

I believe my balance is incorrect—how can I dispute it?

Accepted Answer

If you believe the balance or information on your account is incorrect, please contact us right away. You may initiate a dispute online or by calling 1-877-779-4828, Monday through Friday, 9:00 AM – 5:00 PM ET. We will review your account and provide a written response within 30 days of receiving your dispute.

Question 14

What should I do if I’m the victim of identity theft?

Accepted Answer

If you believe an account was opened fraudulently, please submit a completed Fraud or Identity Theft Affidavit as soon as possible. You will receive written confirmation once your claim has been received, and we will respond within 30 days with the outcome of our investigation. Please include your current contact information and any supporting documentation when submitting your affidavit.

Question 15

What is Standard Acceptance’s phone number?

Accepted Answer

You can reach our Customer Service team at 1-877-779-4828, Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time (holiday hours may vary).

1 (877) 779-4828 | info@standardacceptance.com | Contact

Frequent Questions

1 (877) 779-4828 | info@standardacceptance.com | Contact